Frequently Asked Questions

We recommend at least 12 hours for transfers and 48 hours for intercity tours and corporate multi-vehicle requests. Shorter-notice requests are confirmed subject to availability.

The price is fixed at the time of booking. There are no surprise surcharges for traffic, waiting or route changes. Only additional stops or extra time that you request are charged separately.

Yes. Add intermediate stops with the "Multi-city" option on the booking form and attach the return transfer to the same booking. For a day with many stops, an hourly chauffeured car is the better fit.

Your chauffeur waits in the arrivals hall holding a board with your name and escorts you to the vehicle. The meeting point is also shared on WhatsApp after landing.

If your flight number is on the booking, the landing time is tracked automatically and the chauffeur arrives for the new time. No charge for delays. Waiting is free for 60 minutes after landing.

The same meet & greet standard applies at both airports. Sabiha Gökçen is on the Asian side; for transfers to the European side a bridge crossing adds to the journey time. Details: IST · SAW.

The ship's docking time is tracked and your chauffeur waits at the terminal exit with a name board. If you tell us your luggage volume at booking, a suitable vehicle is reserved. See Galataport & Cruise VIP Transfer.

You can cancel free of charge up to 24 hours before departure. For cancellations with less than 24 hours' notice, and for bookings made less than 24 hours before departure, the terms are stated in the confirmation message.

Time and address changes are free up to 12 hours before departure. If the distance changes, the price is recalculated and sent to you for approval.

Credit card, bank transfer and, for corporate clients, an invoiced account. Cash payment in the vehicle is accepted only when agreed in advance.

Yes. An e-invoice is issued for all individual and corporate services. You can send your company details during or after booking.

VIP sedan for 1–3 passengers, Vito-class VIP minivan for 4–6, and a minibus for larger groups. Details on the Our Fleet page.

Yes. Infant seats, child seats and boosters can be requested free of charge at booking. Just let us know the child's age and weight.

Our chauffeurs speak English at a basic conversational level. For international guests, a chauffeur with advanced English can be requested at booking.

Yes, just let us know in advance. Pets are accepted in a carrier. For skis, golf bags or many suitcases we recommend a minivan or minibus.

On a private tour the programme, stops and duration are planned in advance; a guide and admission tickets can be added on request. With an hourly chauffeured car only the vehicle and chauffeur are provided; you decide where to go as the day unfolds.

The standard price covers the vehicle and chauffeur. A licensed guide and museum tickets are requested and priced separately at booking.

We offer either a road trip from Istanbul with overnight stays, or a flight plus local private vehicle combination. A quote is prepared to your preference. See Intercity Private VIP Tours.

Within the city it starts at a minimum of 3 hours and can be extended during the day. For a full day, daily hire is more economical.

Send your company details and estimated monthly transfer volume to [email protected]. The agreement, route list and reporting format are defined together.

Yes. For trade fairs, congresses and launches we plan multiple vehicles, branded meet & greet and backup vehicles. The timetable is shared with the organiser. See Trade Fair & Congress Transfers.

Our chauffeurs pass identity and background checks and follow dress and communication standards. Passenger information is never shared with third parties; corporate agreements include a confidentiality clause.